Frequently Asked Questions

For immediate assistance, please use our SMS chat located at the corner of this window to get in touch with us. Please have your order number ready as well as any other details that might help us efficiently locate your item.

Products are dispatched from our warehouses in WA and VIC with delivery normally taking between five (5) to ten (10) days. Please note, we don’t deliver to PO Boxes.

We sure will. When you complete your payment we’ll email you a confirmation order and your local store will contact you directly to confirm when your order will be ready to pick up.

No, but you can pick it up from one of our stores. Simply select the Pick Up In-Store option when you’re ordering online and nominate your preferred West Coast Hi Fi Store.

Afraid not. Only the person who placed the order can pick it up. And you’ll need to bring a copy of your order with you, along with photo ID and the credit card used to make the purchase.

If your order hasn’t been delivered within a reasonable period, please get in touch with us.

For immediate assistance, please use our SMS chat located at the corner of this window to get in touch with us. Please have your order number ready as well as any other details that might help us efficiently locate your item.

All deliveries must be signed for when you receive them. If you’re not there you may be charged a missed deliver fee. If the item is unable to be delivered twice you’ll be charged a new delivery as the item will be returned to our warehouse for processing.

No, we only delivery within Australia.

If you’re not entirely satisfied with your purchase, you have 15 days to return it from the date you received your item. To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging. You’ll also need to have the receipt or proof of purchase. If items have been used the return policy is at the discretion of the manager. A restocking fee or store credit may be offered to resolve this.

Please note: shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please contact the store you purchased the goods from and the team will arrange to have the damaged goods returned to the store and organise a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received you them with all original packaging, accessories and/or manuals.

Refunds are not normally provided where you have simply changed your mind or made a wrong selection. Please choose carefully and be sure to preview any orders before adding them to your shopping cart.

Yes. You will be responsible for paying for your own shipping costs for returning your item. We’ll notify you when we have received your returned item and shortly after, as soon as we have inspected it, we’ll notify you on the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You’ll receive the credit within a certain amount of days, depending on your card issuer’s policies.

On the rare occasion that you find a competitor offering the same item advertised at a lower price and available in a physical store in Western Australia, we’ll match it. Guaranteed. Simply show us where you saw the item advertised and we’ll match it providing the product is in stock. This guarantee applies where the other retailer’s final price, inclusive of delivery, taxes, fees and charges, is lower than our price on the day that the price guarantee is requested.